The future of finance speaks your language
Get insights from 1,500 financial services professionals on how AI is reshaping the multilingual customer experience—and the final steps to delivering personalized communication at scale.
The multilingual CX challenge is bigger than ever
Global reach doesn’t always mean global fluency.
61% of finance professionals say cross-border activity now makes up half their daily workload
4 out of 5 say their firm struggles to hire staff who can communicate effectively across languages and regions
85% report that language barriers slow down customer-facing activity
AI is being fast-tracked in three key areas
Here's where it'll dominate by the end of the year:
Standardized communication
81%
will use AI to deliver consistent, multilingual messages across markets.
Complex Interactions
80%
will use AI to handle high-value customer conversations via chatbots, email, and more.
Internal collaboration
80%
will use AI to simplify cross-border projects and bring the best talent together.
These are the top 5 reasons CX teams use AI
The multilingual customer journey has never been so efficient.
16%
Improving service quality and speed12%
Streamlining internal workflows and approvals12%
Reducing workload and manual translation tasks11%
Enabling multilingual collaboration across teams11%
Improving training and onboarding materialsBut shadow AI is the ticking time bomb
Rapid growth is leading to a worrying lack of oversight.
65%
say employees are using their own AI tools with customers.
64%
have experienced errors or misunderstandings from inaccurate AI translations.
65%
say general-purpose AI often mistranslates industry-specific terms and financial jargon.
Specialized Language AI is the game-changer
It's tailor-made to meet the demands of a highly-regulated global industry.
Local
Deliver fast, accurate translations that build strong relationships.
Human
Capture tone and cultural nuance to create lasting connections.
Trusted
Protect every interaction with compliance and security standards.
Personalization is your most valuable asset
For financial services firms, multilingual experiences that make customers feel understood—and boost the bottom line—are closer than ever.
Find out:
- Why CX teams are now among the fastest adopters of AI—not just in financial services, but across industries
- Where generalized AI works, and where it falls short in regulated, global markets
- How specialized Language AI helps financial services deliver clarity and trust, wherever customers are
"[DeepL] does basically flawless translations in a number of languages. So, we communicate entirely in English internally and have DeepL translate for our external communications, like for dispute management or customer service.”
"Overall, the customer success experience has really improved for us with DeepL. While we will still be hiring native speakers for key regions we're expanding into, I think it’s perfect to support our overall expansion plans."
Trusted by leading financial service firms
